Our Privacy Policy
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used only for the purposes of supplying security services and to comply with any applicable laws and regulations.
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When you complete and submit a contact form on our website, we collect personal information you give us such as your name, address and email address. Your personal information will be used only for the purposes of supplying security services and to comply with any applicable laws and regulations.
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Our website may collect your IP address, this will only be used for our own marketing purposes and not shared with any third-parties, except those directly employed by ourselves to engage in marketing for ourselves.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect if supplied, personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the security services;
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To provide our Users with ongoing customer assistance and technical support;
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To undertake market research and analysis of our site member's and/or visitor's geographic locations.
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We also store data supplied by our customers in our own database, for the purposes of carrying out our security services.
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We may disclose your data on a 'legitmate interest' basis, for example communication with the police regarding a security issue.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service. By clicking on accept on our Cookie Banner, you agree to our use of such technologies for marketing and analytics. To view our Cookie Banner again, please re-open track-safe.co.uk in a Private or Incognito browser window.
We use Google Analytics. Google Analytics stores cookies on our visitor's PCs to keep track of usage data to help us with marketing and to keep improving our user experience on our website.
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To learn more about Cookies please visit www.allaboutcookies.org.
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How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at support@track-safe.co.uk.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@track-safe.co.uk